At Mirelle, your satisfaction is our priority. If you’re not completely happy with your purchase, we’re here to assist you with returns, exchanges, and refunds in a simple and transparent way.
1. Return Eligibility
- You may return items only if its manufacturing defect within 2-3 days of delivery if the following conditions are met:
- Unused & Unwashed – Items must be in their original condition, unworn, and with all original tags intact.
- Original Packaging – Products must be returned in their original packaging, free from damage.
2. Items Not Eligible for Return
- Items Not Eligible for Return
- Innerwear
- Napkins or personal care accessories
- Items marked as final sale, non-returnable, or those purchased under specific promotional/discounted offers
3. Return Process
To initiate a return:
- Email us at mirelle210825@gmail.com with your order ID and the reason for return.
- Once approved, we’ll schedule a reverse pickup via our logistics partner (if available in your location).
4. Exchange Policy
- If you need to exchange a product for a different size, contact us within 7 days of receiving the order.
- Exchanges depend on stock availability. If the required size is unavailable, a refund will be processed instead.
5. Key points to remember
- We do not offer cash refunds under any circumstances.
- While you receive the parcel please make sure you make a unboxing video of the package.
Need Help?
📧 Email: mirelle210825@gmail.com
📞 Phone: +91 78992 75035
📞 Phone: +91 98862 43399
📞 Phone: +91 9632110118